In Netsuite case profiles are used to manage the cases. Case profiles are assigned with  templates for support communication and communication details through which Emails will be sent to customers & support reps.

Commission calculations are usually complex and can vary widely from organization to organization.  Previously, you may have been manually calculating & maintaining these calculations in an Excel application, but NetSuite has an Incentive Compensation module that can assist with these calculations, as well as tracking, authorization, and payments.

NetSuite for Outlook enables you to save emails from outlook to NetSuite and synchronize your events, tasks, phone calls and contacts. You can control how frequently your sync, which records from your account is synced, and how conflicts between NetSuite and Outlook are resolved, enabling you to configure the application to work seamlessly with your current business processes.

You can change the quantity and values are Increases or decreases made in inventory to account thefts,loss,breakages and errors in the amount or number of item received. The items increases or decreases made to inventory to match and item’s actual on hand-quantity. An adjustment to a single item only. If you need to update the quantities of several items.

Some people calls same item with different name. For example in most of the countries ‘TV channel changer’ calls ‘Remote control’ but in ‘New England’ it calls a ‘Clicker’.  As per business scenario it is one of the most important thing to build healthy relationship between customer and company. NetSuite setup a relationship between item number and customer’s item number as per below mentioned ways.