Perform the following steps to Issue a Customer Refund to a customer through a “Gift Certificate”

• Open the credit memo of the customer
• Create a new Invoice instead of issuing a Refund
• In the Invoice select the Gift Certificate Item
• Select the same ‘Customer’ name used in the ‘Credit Memo’
• A new code will be sent to the email address entered in the Gift Certificate Column
• Save the Invoice after entering all the applicable details
• The Status of the Invoice will be ‘Open’
• Use the ‘Credit Memo’ as a ‘Payment’ for the ‘Invoice’
• Accept the Payment from the Invoice
• On the Payment page, navigate to Invoices subtab of the ‘Applies’ tab
• Check the apply box next to the Invoice
• Navigate to Apply > Credits and check the ‘Apply’ box on the credit memo
• Check the Payment Amount field, change it to $0 and make sure that ‘To Apply’ and ‘Applied’ amounts are equal.
• Save the Payment transaction

Scenario:

On a closed period a payment record cannot be voided without reopening the period. As a workaround a reverse journal entry can be created to apply against the payment transaction to essentially cancel the payment. Perform the below steps to Void a Customer Payment in a closed period.

Follow below steps to Disable GL Impact Option under More Actions on Sales Transactions.

1. Go to Setup > Customization > CRM Fields > Click New.
2. Enter a value on Label field.
3. Choose List/Record on Type field.
4. Choose Transactions on List/Record field.
5. Check on Store Value field.
6. Check on Record is Parent.
7. On Applies to > check on Event.
8. On Display > Parent Subtab assigned your preferred subtab.
9. On Sourcing & Filtering > Set Filter Using to Type.
10. Set Value is field to Sales Order.
11. Click Save.