NetSuite knowledge bases allow you to organize and deliver information specific to your business. Knowledge bases can increase the efficiency of your support reps and increase communication within your company. In order to be able to use a NetSuite knowledge base, you should ensure that you have the appropriate features enabled.
You can create topics and subtopics to organize your knowledge base solutions. When you create a new topic, you can place this topic under a parent topic by selecting the parent topic in the Subtopic Of field. When doing this, you must provide the full topic hierarchy, using the field delimiter you define. For more information, see Name References.
Solutions may be attached to topics and subtopics. If you are attaching a solution to a subtopic, you must provide the full topic hierarchy, using the field delimiter you define.
Currently, custom fields cannot be imported into topic records.
For details about fields that can be mapped in the topic record, see the Schema Browser’s topic reference page. You can use the field definitions here as a basis for creating your own CSV import template file
