NetSuite Configuration Steps:

  1. To Integrate Outlook with NetSuite first enable the following features in NetSuite (Path: Setup – Company – Enable Features – SuiteCloud).
    1. Custom Records
    2. Client SuiteScript
    3. Server SuiteScript
    4. Suite Talk (Web Services)
  2. Create an employee with name as “Outlook External Organizer”.
  3. Search for Outlook Integration bundle on Enable features (Path: Setup – Company – Enable Features – SuiteCloud – Integration Add-ons – Outlook Integration).
  4. On General Preferences (Path: Setup – Company – General Preferences – Custom Preferences – NetSuite for Outlook) select the following fields and save.
    1. Outlook External Organizer (Select the employee which we have created first)
    2. Outlook Bundle ID (Enter the Bundle ID)
    3. Outlook Bundle Version (Enter the Bundle Version)
  5. Install the Bundle on NetSuite.
  6. Go to Setup > Users/Roles > Manage Roles, and grant the following permissions to each NetSuite role that is being used to sync with Outlook:
    1. Lists:    Perform Search – View level.
    2. Setup: Outlook Integration 3.0 – Full level.
    3. Setup: Web Services – Full level (only required if you want to users to be able to enter criteria for the records they sync).
  7. Go to Outlook Sync Configurations (Path: Setup – Company – NetSuite Account Information – Outlook Sync Configurations) to create configurations for the NetSuite roles that are being used to sync with Outlook.

Note: You may need to log out of NetSuite and log back in again to see the link to Outlook Sync Configurations.



  1. Enter the Name for Sync Configuration, and select the roles to integrate with Outlook.
  2. Select the settings which you want to integrate, you can also lock those settings as administrator.
  3. Choose how and when contacts are synchronized between NetSuite and Outlook and how to resolve instances where information in Outlook does not match NetSuite.
    1. Synchronize type
    2. Synchronize time
    3. Conflict Resolution &
    4. Contact Restriction



  1. Choose the fields that are required for contacts to be able to sync to NetSuite. Contacts without information in all of the fields selected cannot be synced.



  1. Likewise repeat step 11&12 for Events, Tasks, Phone Calls, & Messages
  2. In Messages select types of records in NetSuite you want to attach email messages to



OutlookConfiguration Steps:

  1. Configure Outlook



  1. Give NetSuite Login ID & Password and NetSuite account number.



  1. When you click next



  1. Set Sync settings for contacts, Events, Tasks, Phone Calls, Messages, Calendar



  1. Then Select the transaction types that messages to be attached with



  1. Then it sync data to Outlook from NetSuite.