Implementing ERP at the Point of Sale: Revolutionizing the Face of Retail

Posted by Adam on 01 Sep, 2015

Technological progress has blurred the lines between social media, online shopping, and ecommerce systems. As the point of sale has morphed into multiple shapes, there is a need for a solution that can keep up with the current technological demands of retail.

Customers have come to expect a certain level of quality when it comes to retail expecting it to be quick, affordable, and flexible. 

Cloud Access

Consider the number of franchises and online locations where a customer may be able to make a purchase. With integrated Point of Sale ERP solutions, you will have the capability of ensuring whether or not the item in question is in stock and whether the customer may be able to purchase it.

Controlled Costs

The costs of implementing the ERP solution are controlled since the business owner only needs to pay for services that are required. Cash flow is thus protected, avoiding large payments up front allowing the retailer to scale their business as they please.

Bundle Business Applications

Once all systems have been bundled and integrated, maintenance and upgrade costs will be significantly reduced. This will be facilitated by the ability of synchronizing systems and implementing updates and newer versions all together. 

New Retailers

Cloud ERP solutions for Point of Sales are perfect ways to start off their business since they don’t have to worry about hardware installation or system overhauls. In fact, the new OS systems can be implemented or upgraded without the need to uproot previous systems.

Retailers that have been in the market, however, don’t need to worry either since testing and implementation phases of cloud solutions will allow them to make a clean transfer to the new system without a hitch.

Enhanced Security

As these cloud ERP systems are implemented, they will provide transparent data regarding the flow of cash and the transfer of goods. 

Scalability

The flexibility available with cloud ERP systems will allow retailers to scale their businesses with ease. In fact, smaller businesses will also have the ability to reap large corporate benefits along with security at lower prices.

Inventory Access

Since the information will be transmitted through the cloud in real time, checks can be kept on the level of inventory regarding particular products. Once the inventory falls below a particular threshold as a purchase is made at the point of sale, this data will be immediately sent to inventory control where it can be replenished.

User Application

Point of sale terminals, especially at physical locations need to function quickly and accurately, especially in areas where a large number of customers are. This is why there is a need for the cloud system to be user friendly and easy to use. Access to the system should be facilitated through a desktop or mobile. The data must be stored on the web and should be kept on a browser dedicated to the cause.

Customer Purchase History

This is especially applicable to ecommerce systems with cloud ERP solutions implemented. As customers make a purchase, retailers will be better able to keep track of their purchase history & keep their likes and dislikes in mind. This will help in providing them with better customer support and offering discounts or offers in the future.

Employee Performances

Employees dedicated to certain terminals will also be more easily assessed regarding their performances at the counter. This information will be directly transferred to Human Resources where crucial decisions regarding employee befits, bonuses and promotions can be taken.

Topics: CRM, ERP, NetSuite

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