Steve

Recent Posts

Hidden Advantages in the BPaaS Model

Posted by Steve on 18 Dec, 2015

The Business Process Outsourcing (BPO) industry is ripe for change.

In a nutshell,our industry is suffering from hundreds of stagnating outsourcing relationships, where the service provider has zero incentive to do anything much beyond keeping the margins consistent, while the middle management on the buy side has a similarly lethargic ambition not to do anything much… bar keeping the lights on.

Fortunately, the industry has begun to see the significant advantages that come with one major change, adopting Software as a Service (SaaS) solutions for BPO services, often referred to as Business Process as a Service (BPaaS, for those of you who can never get enough acronyms). For the outsourcers, it offers the benefits of being more efficient, providing greater visibility into clients and performance, standardization on a single system and the ability to work with clients of different sizes and offer different services.

Of course, it’s not just the BPOs, but their clients that reap the rewards that come with those efficiencies, and there are some additional benefits that are not as obvious to clients and providers alike.

We’re seeing these benefits through the success of our own BPO Partner Program. Here are a few key hidden benefits for clients we have uncovered so far:

  • Deploying a BPaaS model can be much faster than leveraging a traditional on-premise BPO model - in one recent instance, a company was being spun off its parent and needed to get core operational systems up and running in a matter of a few months. A BPO provider using NetSuite as its platform was able to get an operational infrastructure in place very quickly and without disruption.
  • BPaaS clients can easily adopt the cloud software used for the BPO outsourcing at their HQ operations - the client could even choose to take over ownership of the configured system with the cooperation of the outsourcing partner, allowing a seamless transition to managing their own operation, or managing new aspects of their operation while the outsourcer continues to provide services around select processes.
  • BPO providers can extend the level of services that they offer to their clients through a BPaaS model – the flexibility and agility of cloud-based software enables BPO providers diversify their service offering from launching new subs quickly to building customizations.

Additionally, with a solution like NetSuite, which offers sophisticated inventory management, POS, ecommerce and manufacturing functionality, BPO providers can extend their services into many different operational processes using one flexible, secure platform.

In short, NetSuite allows providers to offer more types of services to a broader range of clients, and allows both clients and providers to significantly reduce risk and increase the flexibility of their BPO deployments.

Disruption has arrived in the outsourcing industry and it’s a good thing for all involved


 

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Topics: CRM, ECOMMERCE, NetSuite

Research Insights: Why Today’s In-Store Customer Experiences Are Inadequate

Posted by Steve on 29 Nov, 2015

We recently sat down with Brian Kilcourse, Managing Partner of analyst firm, Retail Systems Research to discuss some of the key observations uncovered in the firm’s study,Commerce Convergence: Closing the Gap Between Online and In-Store. The report reveals how retailers currently view the challenges, opportunities, roadblocks and technology enablers associated with how they support commerce across all their touchpoints. It also offers recommendations for how all retailers can up their game – right now – to support a single, unified shopping experience and bridge the gap between consumer and brand.

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Topics: ECOMMERCE, NetSuite

Three Order Management Lessons from the Pizza Delivery Guy

Posted by Steve on 23 Sep, 2015

Pizza chains and other delivery restaurants are mastering the art and science of the “transactional touch.” Through text messaging, mobile apps and websites, these innovators keep hungry customers up to date on the status of an order, from the moment it’s placed until it arrives at the door.

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Topics: CRM, ERP, NetSuite

Tacoma Screw Products Expands Business with NetSuite and ChannelAdvisor

Posted by Steve on 16 Sep, 2015

A family-owned distributor of fasteners, tools and construction supplies with 16 stores in the Pacific Northwest and a 50-person sales force, Tacoma Screw Products has managed to grow and thrive despite increasing competitive pressure from multi-billion dollar competitors like Fastenal, Grainger and McMaster-Carr, through some sound technology investments and business planning.

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Topics: CRM, ERP, NetSuite

Take Your Business Sky High With Cloud ERP

Posted by Steve on 01 Sep, 2015

Cloud computing has taken the world by storm, and the business sector is no exception. There are multiple applications available that can help your business to grow faster and save you money by cutting costs. One such application is the cloud ERP software, which is now being used widely across the world owing to its amazing benefits. 

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Topics: CRM, NetSuite, Cloud ERP

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We are proud to announce that we have been awarded the Prestigious Partner Of the Year Award @ NetSuite SuiteWorld, a global event of NetSuite with over 7000+ attendees and hundreds of partners. CuriousRubik is humbled and honored to win this award, and motivated to continue developing SuiteApps and delivering best in class NetSuite services globally.